Last Updated: 07-28-2025
At DomainOrbis, we strive to deliver high-quality domain and hosting services. However, we understand that there may be situations where you need to request a refund. This Refund Policy outlines the conditions under which refunds are issued.
1. General Policy
- All refund requests must be submitted in writing via email to [email protected] within the eligible time period.
- Refunds are only issued for eligible products/services as specified below.
- Setup fees, administrative charges, and third-party costs are non-refundable.
2. Domain Registration & Renewal
- No refunds are provided for domain registrations, renewals, or transfers.
- Once a domain is registered or renewed, the process is irreversible as it is handled through third-party registrars.
- Mistyped domain names or buyer errors are not refundable.
3. Web Hosting Services
Shared Hosting & BDIX Turbo Hosting:
- Hosting plans are eligible for a 7-day money-back guarantee from the date of purchase.
- Refunds will only be issued if there is a valid technical issue that cannot be resolved by our support team.
- Usage of over 1GB bandwidth or 500MB storage voids refund eligibility.
- No refunds are provided on hosting renewals or upgrades.
4. SSL Certificates
- SSL certificates are refundable only if not issued by the Certificate Authority (CA).
- Once an SSL certificate is issued, no refund is possible.
5. Other Non-Refundable Services
The following are non-refundable:
- WHOIS Privacy Protection
- Custom Packages or Special Offers
- One-time Setup Fees
- Website Migration Services
6. Refund Processing
- Approved refunds will be processed within 7–10 business days via the original payment method.
- Refunds may be subject to transaction fees imposed by payment gateways or banks.
7. Contact Us
If you have questions regarding this refund policy, please contact:
📧 Email: [email protected]
📞 Phone: 09638-491368